SHIPPING/DELIVERY PROCESS

Shipping Process

- Once we receive your order, we fulfill and store your package inside our freezers until the designated carrier picks up the package. If you place your order on Friday/Saturday/Sunday it will ship out on the following Monday to ensure that the package is not delayed over the weekend when USPS facilities are closed.

- Once shipped, ALL ORDERS will have a TRANSIT time of roughly 1-3 days

- Orders are shipped via Insulated Shipping Kits (Styrofoam ice chests) to ensure your order stays fresh until it arrives.

- Once your order arrives, store our products inside your freezer for a shelf life of 6 months minimum!

Turnaround is 2-3 days.

 

Delivery Process

- For orders placed inside the Acadiana region, packages are fulfilled and stored inside our freezers until the day of delivery. 

- You DO NOT need to be home when your package arrives. Your package will be insulated and placed at the doorstep where it will remain cold up to 24 hours.

 - Orders will be delivered in 1-5 business days.

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item

Food items may only be returned in the case of a defect, at the sole discretion of Charlie and the Peanut Butter Factory. Your must return the item within 10 days of your purchase. If the package is delivered in a timely manner and there is no physical defect, the item would not be eligible for a return.